Frequently Asked Questions
QUESTION: Do you charge for estimates or quotes?
ANSWER: No I don't. I will ask you to send me photos so I can understand the work required so I can give you an accurate quote. For bigger projects, I'll come out and give you an estimate onsite. But all quotes and estimates are free of charge.
QUESTION: Are you licensed and insured?
ANSWER: Yes. I'm insured for $1,000,000 if any damage occurs that is my fault.
QUESTION: Do you offer same-day or next-day appointments?
ANSWER: Yes, when it's possible. If I can't get you in on the day you call or the next day, I can schedule the additional home project or repair to come out as soon as absolutely possible.
QUESTION: Do you charge your time if you have to go to the hardware store to purchase items?
ANSWER: Yes, I charge my regular hourly rate, which includes trips to the store to purchase repair items.
QUESTION: Do you do jobs outside of Friendswood?
ANSWER: Yes. I work on jobs in Pearland, Alvin, Manvel, and League City.
QUESTION: What kind of warranty do you offer on your work?
ANSWER: Yes. I stand behind my work 100%. I offer a ONE-YEAR warranty on my work. If the work I do somehow fails within a year, I'll come back out and fix it at no cost. (My warranty doesn't cover parts.)
QUESTION: How do I pay you?
ANSWER: Payment Methods for services; Zelle, Venmo (+ processing fee), Credit Card (+ processing fee), Debit Card (+ processing fee), Cash, Checks.
QUESTION: Are there jobs you do not do?
ANSWER: To date, there are no projects that I have declined to work on and/or perform. I am sure someday I will run into something that I will not work on for whatever reason, but that day isn't here yet.
QUESTION: Do I need to be home while you work?
ANSWER: If you feel better being home while the project is being performed, then please be at home. But I can also get the job done when you're not present. One of my highest priorities is to be responsible for ensuring the safety and protection of your home and its contents.
QUESTION: How soon can you start on a job after I agree to the work?
ANSWER: As soon as possible! Once we agree on the project scope of work details and pricing, I'll immediately get the project scheduled and on my calendar. And I'll let you know when I can be there to start the project.
QUESTION: Do you work with property managers to real estate agents?
ANSWER: I deal directly with Home and Property Owners and their Agents, Property Managers, Real Estate Agents. I'm very dependable and do a great job, which is why real estate agents and property managers like working with me (not to toot my own horn).
QUESTION: What happens if the repair doesn’t hold or I’m not satisfied?
ANSWER: I stand behind my work. I give a 1 Year Limited Workmanship Warranty with all projects I perform. For whatever reason you are not satisfied with the work performed, I will redo the unsatisfactory work to achieve a satisfactory condition.
QUESTION: Do you do emergency repairs, like a leak or a broken door lock?
ANSWER: Yes. I do emergency repairs like water heater repairs, plumbing pipe repairs, roofing leaks, broken door locks, and more, at emergency cost pricing. (But I will always notify you of pricing before work or repairs begin.)
QUESTION: Do I need to move furniture and other stuff before you arrive?
ANSWER: If furniture needs to be moved for the project to start you can move it if you like or we can move the furniture and move it back for a charge. (I always notify you of any extra furniture moving costs before hand.)
QUESTION: Do you offer a discount if I have a to-do list of many items to fix?
ANSWER: Yes, I offer discounts to help with the cost of repairs and other work when you have multiple jobs that need to be done. When there’s a long to-do list, I may not charge for some of the smaller items, especially if they didn’t take much time or effort. I’ll count that as a discount on your overall bill. Any repair or work item I don’t charge for will be marked “NC” (no charge).
QUESTION: If I have another small job to do while you're at my house, are you able to do it?
ANSWER: More than likely. I give myself a little room for stubborn projects to be completed. If time constraints keep me from completing the additional project, I will schedule a 48-hour return to come back and complete the additional project.