Privacy Policy

Effective date: October 29, 2026
Business: Friendswood Handyman
Service area: Friendswood, Pearland, Manvel, Alvin, and Webster, Texas

Important: This is a starting-point template, not legal advice. Have a qualified attorney review it before publishing, especially the SMS, analytics, retention, and consumer-rights provisions.

1. Who we are

This Privacy Policy explains how Friendswood Handyman ("Friendswood Handyman," "we," "us," or "our") collects, uses, and protects information submitted through our website and in connection with handyman services in Friendswood, Pearland, Manvel, Alvin, and Webster, Texas.

2. Information we collect

We may collect the following information when you submit a quote request, contact us, schedule work, or communicate with us:

  • Name and email address.

  • Phone number.

  • Service or property address.

  • Message, project details, photos, or other information you choose to provide about the requested work.

  • Appointment, quote, service, and communication details.

  • Information you provide when communicating with us by phone, text message, email, or other channels.

Our website may also collect limited technical information through website analytics, such as browser type, device type, pages visited, approximate location, referring page, and general usage patterns. Business owner: identify the analytics provider and link to its privacy policy before publishing.

3. How we use information

We may use collected information to:

  • Respond to quote and contact requests.

  • Evaluate requested handyman services.

  • Schedule, provide, and document services.

  • Communicate about appointments, estimates, invoices, project updates, and customer service.

  • Send SMS messages when you have provided the applicable consent.

  • Maintain business and service records.

  • Improve our website, services, communications, and customer experience.

  • Protect the security and integrity of our website and business.

  • Comply with applicable legal obligations and enforce our agreements.

4. SMS communications

If you provide your phone number and separately consent to receive SMS messages, Friendswood Handyman may send transactional messages relating to your quote request, scheduling, service, appointment updates, or other communications you requested.

Message frequency may vary. Message and data rates may apply. You may reply HELP for help or STOP to opt out. Opting out of marketing messages does not necessarily stop transactional messages that are needed to respond to a request or provide an active service, but you may contact us about communication preferences.

SMS privacy commitment: Friendswood Handyman does not sell, rent, or share SMS message content with third parties. SMS message content is used only for the communication and business purposes described in this Privacy Policy, except when disclosure is required by law or necessary to protect rights, safety, or security.

We may use service providers to help deliver or manage communications. Those providers may process information only as needed to provide services to us and may not use your SMS content for their own unrelated purposes, subject to their agreements and applicable law.

5. How we share information

We may disclose information when reasonably necessary to:

  • Provide requested services, including to employees, contractors, or service providers working on the project.

  • Operate our website, analytics, communications, scheduling, payment, recordkeeping, or business systems.

  • Comply with a legal obligation, court order, subpoena, or lawful government request.

  • Detect, prevent, or address fraud, security, safety, or technical issues.

  • Protect the rights, property, or safety of Friendswood Handyman, our customers, or others.

  • Complete a business transfer, such as a merger, sale, or transfer of business assets.

We do not share SMS message content with third parties for their own marketing or unrelated purposes.

Business owner: confirm whether customer information is shared with any specific contractors, payment processors, CRM providers, scheduling tools, or analytics providers and add them here before publishing.

6. Cookies and analytics

Our website uses website analytics. Analytics tools may place cookies or use similar technologies to help us understand website traffic and improve the site.

Business owner: add the analytics provider's name, the types of cookies used, whether visitors can opt out, and a link to the provider's privacy policy.

You can usually manage cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Data retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements, protect our business, and comply with legal obligations.

Business owner: insert any specific retention periods required by your business or advisors.

8. Data security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Third-party websites and services

Our website or communications may link to third-party websites, tools, payment services, analytics platforms, or social-media services. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy or security practices of third-party services that we do not control.

10. Children’s privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information, contact us so we can review and delete it when appropriate.

11. Your choices and requests

You may contact us to:

  • Request information about personal information we may hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete information when we are not required to retain it.

  • Withdraw SMS marketing consent or update communication preferences.

  • Ask questions about this Privacy Policy or our information practices.

We may need to verify your identity before completing a request. Some information may need to be retained for legal, accounting, security, dispute-resolution, or service-record purposes.

12. Texas and other privacy laws

This policy describes our general information practices for customers in our Texas service area. Depending on where you live, the services you use, and whether a particular privacy law applies to our business, you may have additional rights or disclosures. We will handle verified requests as required by applicable law.

Business owner: have an attorney confirm whether any additional state-specific notices, opt-out rights, or data-processing disclosures apply to your business.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of the policy. The updated policy applies to information handled after it is posted, subject to applicable law.

14. Contact us

Questions or privacy requests may be sent to:

Friendswood Handyman
Email: gordon@friendswoodhandyman.com
Phone: (281) 800-4759
Mailing address: 642 W. Castle Harbor Dr. Friendswood, Texas 77546